In today's digital economy many organisations simply cannot function without the IT tools we all take for granted. We understand the need to protect your vitial systems in the event of failure or downtime. If it costs your business when your systems are not available, protetct them. Our support services are designed to fit your business needs. Unlike other support organisation Business IT not only guarantee a response time, we guarantee a FIX time.
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» Support & Maintenance
- All our support services are delivered through a single point of contact utilising the comprehensive range of skills and resources within our dedicated 24x7 technical assistance centre based at our Operations Centre.
» Services Include:
- » UK & Ireland coverage
- » Single point of contact assistance
- » Guarantedd responses and fixes within defined service level agreement
- » Access to 48 spares locations
- » Over 80 field based skilled and accredited engineers backed up by specialist consultants
- » 24x7 Service Desk and call logging facility
- » Remote and onsite troubleshooting services
- » Systems & network remote fault monitoring
- » Voice & Data networks supported
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