Whether you’re a small or medium sized organisation, the BIST IT Proactive Support Contract provides peace of mind to your business, ensuring your IT runs efficiently and safely.  As the saying goes, “prevention is better than cure”!

Through proactive remote monitoring of your servers and network, problems can be easily detected and prevented minimising the risk of network downtime and disruption.  We provide a continuous “health check” of all systems so that you don’t need to worry.

Service Includes

• Unlimited remote and telephone support 8am – 6pm (Mon – Fri) *

• Onsite support when required to fault find (1/2 day per quarter) **

• Supporting Server/Client connectivity

• Internet connectivity including firewall maintenance

• Microsoft Office Support

• Email connectivity support (on-premise or Cloud)

• IT roadmap service

Proactive round the clock network monitoring included on all account

• Daily Backup Checks

• Disk Space Monitoring

• Antivirus Pattern Checks

• S.M.A.R.T Client Disk Monitoring

• SNMP testing on server hardware and switching ***

• Event log checks for critical events

• Vulnerability Scanning and Patch Management



Benefits

• Remote monitoring and management, enabling rapid response to errors and failures

• Security management, including software patches.

• Guaranteed response times – SLA’s

• Helps end users when your team can’t – we are an extension of your team

• Flat rate pricing – no hidden fees

• Peace of mind


For further information, contact Leigh Clark, Mick Smith or a member of our solutions team.

Email: solutions@bist.co.uk  Tel: 01274 518773