BIST IT Proactive Support Contract
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Protect and minimise the risk of downtime to your business with a BIST IT Proactive Support Contract

Whether you’re a small or medium sized organisation, the BIST IT Proactive Support Contract provides peace of mind to your business, ensuring your IT runs efficiently and safely.  As the saying goes, “prevention is better than cure”!

Monitoring and Management of all Systems

Through proactive remote monitoring of your servers and network, problems can be easily detected and prevented minimising the risk of network downtime and disruption.  We provide a continuous “health check” of all systems so that you don’t need to worry.

As part of our contract, we provide a robust security service, one that minimises the possibility of a security breach.

Service included:

·         Unlimited remote and telephone support 8am – 6pm (Mon – Fri) *

·         Onsite support**

·         Supporting Server/Client connectivity

·         Internet connectivity including firewall maintenance

·         Microsoft Office Support

·         Email connectivity support (on-premise or Cloud)

·         IT roadmap service

Proactive round the clock network monitoring included on all contracts:

·         Daily Backup Checks

·         Disk Space Monitoring

·         Antivirus Pattern Checks

·         S.M.A.R.T Client Disk Monitoring

·         SNMP testing on server hardware and switching***

·         Event log checks for critical events

·         Vulnerability Scanning and Patch Management

·         Running Service Checks

·         Remote Connectivity to devices for quick response support

·         Asset Tracking

* out of hours support available upon request 
** 1/2 day per quarter

***  Where SNMP MIBS & OID's are retrieveable

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